Chapter one of the replace series
Every CSP ships the same account timeline: a health score built on data someone had to type in by hand. Sturdy captures the emails, calls, and tickets you already have and Claude builds the view — no license, no rules engine, no admin console.
Want the complete set of project instructions — for Claude, or any LLM? Get them below. Want to see the actual output first? It's live further down.
No install. No sales call. The account below is a live artifact, not a screenshot.
See what replaces it →
The actual complaint
Someone has to keep the data fresh by hand, the view never matches how people actually work — their book, their role, their responsibility — and the invoice doesn't move even when usage does. In the order people actually raise them.
01 / Manual logging
A CSP's health score is only as fresh as the last person who updated a field. Sturdy captures every email, call, and ticket automatically — the timeline updates itself, on every request.
Nightly batch job → live retrieval
02 / Personalization
An AM watching their book for churn signals wants a different screen than a CSM prepping a QBR. A CSP makes everyone configure the same rules engine to get there. Tell Claude what your book, your role, and your business need — and you build it yourself.
Vendor's taxonomy → your instructions
03 / Cost
Most CSPs charge a fixed license that scales with seats, not with value delivered. Replace the parts you actually use with a Claude project connected to Sturdy, and pay for what runs.
$75K–$250K/yr license → usage-based
See it live
Below is a real account timeline, rendered live from the same Claude project and instruction set behind this page — not a screenshot, not a design comp. The account itself is illustrative, built from sample data.
Illustrative example — built from sample data, not a real customer account.
Want this for your own accounts? Get the instructions →The full series
Same argument, one workflow at a time. Each chapter ships with its own instruction set — start with the one your team feels most.
See the full directory, or get the complete guide →
No more manual logging. This page.
Signals from behavior, plus a plain-language why.
Claude drafts and maintains the plan, from evidence of what's actually worked.
A daily, prioritized action briefing — done and not-done, in one view.
At-risk renewal reporting and insight — anchored at the portfolio level, not one account at a time.
A live account picture, assembled on demand.
Free, no strings
The exact Claude project instructions — role, data sources, workflow, output format — that generated the timeline above. Drop them into a project connected to Sturdy and point it at your own accounts.
We'll email the instruction set. No sales call attached.
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Nothing to rent. Nothing to rip out.
You don’t have 12 months to build this yourself.— STURDY.AI